Consumers Confused Over Letters from BNY Mellon Shareowner Services
Some local residents are concerned about notices they are getting in the mail. The letter from BNY Mellon Shareowner Services states computer tapes containing their Social Security numbers and other personal information were lost while being transported to an off-site archive storage facility. The letter also contains offers for 24 months of free credit monitoring, identity theft insurance and reimbursement for the costs of a credit report freeze and removal. The letter instructs recipients to call a specific phone number 877-289-0136 or go to a particular website where they’re asked to provide personal information.
Many consumers are concerned the letter could be a scam, and an attempt to steal their identity but BBB has confirmed the letters are legitimate.
Some Recipients are confused because they don’t recall ever doing business with BNY Mellon Shareowner Services. The reason? BNY Mellon Shareholder Services performs services on behalf of other companies. Their clients include issuers of securities, such as publicly held corporations. They also administer employee stock option plans.
BNY Mellon Shareowner Services is mailing millions of similar letters across the country. BNY Mellon Shareowner Services spokesperson, Kevin Heine, tells BBB, “While there has been no indication that the data on the lost tapes has been misused in any way, the company is offering comprehensive fraud protection to all affected individuals as a precaution.” BNY Mellon has posted more information at www.bnymellon.com/tapequery.
Anytime a situation like this arises, scam artists are sure to catch on, Charlie Mattingly, President/CEO of the Better Business Bureau in Louisville says, ““Consumers who called us to check on this mailing were wise. While this mailing turned out to be legitimate, the BBB is bound to see some situations surrounding this issue that will turn out not to be legitimate.” Mattingly urges consumers to continue to call BBB if they have any questions.